KnowClick for Multi-Channel Retail

Know what visitors do when they leave your website

How We Help Multi-Channel Retailers

Know the impact your website has on offline purchase, and know why they aren’t buying online or offline. Understand the full customer journey of your visitors.

Having a clear picture of the impact your brick-and-mortar stores & online presence each has on your bottom line is crucial to making effective business decisions.

Know the impact your website has on offline purchase, and know why they aren’t buying online or offline. Understand the full customer journey of your visitors.

Having a clear picture of the impact your brick-and-mortar stores & online presence each has on your bottom line is crucial to making effective business decisions.

Questions We Answer

  • Are visitors ultimately buying offline or from competitors? Who do they buy from?
  • Why do many visitors reserve products online but never visit the store to purchase?
  • What would entice customers to join a loyalty program?
  • How much revenue is my website driving and is it getting enough credit?

Use Cases

  • Digital impact: Measure the impact the site has on brand consideration and offline purchase
  • Campaign effectiveness: Learn how campaigns are impacting conversion, awareness, and perceptions
  • Website redesign: Learn which existing problems should be prioritized to fix while planning a new site. Compare the performance of the old site to the new 
  • Website optimization: Understand the net impact each page has on visitors
  • Offline conversion: Identify the rate at which each audience segment buys offline, buys from a competitor, or doesn’t buy at all and why